Return and refund policy

Effective Date: July 30, 2026

At cntkzlzn.shop, we are committed to providing customers with a reliable shopping experience and quality service. If your order does not meet your expectations, you may request a return according to the terms below.

Return Eligibility

Return requests must be submitted within 30 days after the order has been delivered.

To qualify for a return:

• The product must remain unused and in its original condition.
• All original packaging, accessories, and included materials must be returned.
• A valid order confirmation or proof of purchase must be provided.

Products that are damaged due to misuse, improper handling, unauthorized modifications, or missing components may not be accepted.

Return Request

Before returning any product, please contact our customer support team.

Email: info@cntkzlzn.shop

Please include:

• Order number
• Product name
• Reason for return
• Photos or additional details if the product is damaged, defective, or incorrect

After reviewing your request, we will provide the necessary return instructions.

Return Inspection

Returned items will be inspected after arrival. Refund approval will depend on whether the product meets the requirements stated in this policy.

Refund Processing

Approved refunds are generally completed within 5–10 business days after the inspection is finished.

Refunds will be issued to the original payment method whenever possible.

Return Restrictions

Returns submitted after the allowed period or products that do not satisfy the return requirements may not be approved.